Returns

Return Policy

At Uchinomi Camera, we try to ensure that you are delighted with your order. If you are not satisfied with your purchase, you can return it to us within 7 days of delivery for a full refund.

Please contact us BEFORE returning an item to obtain the Return Merchandise Authorization (RMA) and return instructions.  This RMA is valid for seven (7) days. Sending merchandise in without a RMA may delay your return. We may be reached via telephone at +81-879-82-2001 during business hours 9:30AM~5:30PM Monday to Friday, Japan time, via the contact page or via email at sales@uchinomicamera.com.

Returns and exchanges are allowed within 7 days of delivery and are subject to the following conditions:

  • NEW items must be in perfect, brand new condition and returned in manufacturer's original undamaged box. All manufacturer's original packing materials, accessories and original unused warranty cards (and rebate forms if applicable) must also be included and in perfect condition.
  • USED items must be in the same condition as originally shipped. Items that have incurred impact, water or sand damage will not be accepted.
  • Due to the perishable nature of film and other photo sensitized products, we cannot accept returns on these items.
  • AS-IS items are not returnable.
  • Defective or mis-shipped (incorrect item sold, item description inaccurate or title incorrect) returns will receive a refund of shipping costs to return the item.
  • If the customer is returning an item because they changed their mind, the customer will be responsible for the shipment of the item back to Uchinomi Camera. 
  • Returned items that do not meet the above conditions will be subject to a minimum 15% restocking fee.
  • All Returned items received after 14 days and up to 30 days will be subject to a minimum 15% restocking fee.
  • Items received after 30 days will be quoted for purchase.
  • Customers with a high return rate of working merchandise may be subject to incremental restocking fees or other further action.
  • Returned items must be shipped prepaid to Uchinomi Camera.

Please use a trackable and insured shipping method. Returns and exchanges must be returned pre-paid; we cannot accept C.O.D. deliveries.  Uchinomi Camera is not responsible for lost returns. Please note: shipping and handling charges and return mail charges are not refundable.

How do I return my product?

Please contact us via telephone at +81-879-82-2001 between 9:30AM~5:30PM Monday to Friday, Japan time, via the contact page or via email at sales@uchinomicamera.com to request a Return Merchandise Authorization form (RMA). 

To return item(s) for a refund, please do the following:

  1. Enclose the original or a copy of the sales invoice with a detailed note describing the reason for return along with the item(s) being returned. Your return may be delayed without complete information.
  2. Enclose a copy of the RMA in the box with the item(s) you are returning
  3. Carefully package the merchandise. Uchinomi Camera will not be responsible for improperly packaged returns and the resulting damage.
  4. If possible, pack the equipment in the original packaging. If the original packaging is not available, then wrap each individual item in bubble wrap. Several layers of newspaper may be used if bubble wrap is not available. Be sure to wrap each item completely and secure with tape. The tape should never come in contact with the surface of the equipment as it may damage the finish.
  5. Choose an appropriate size box for the items to be shipped. Too small may not allow room for ample padding. Too large may allow for items to bounce around. If you are reusing a box, remove any old labels to prevent shipping mix-ups.
  6. Pad the box with a material such as bubble wrap, packing peanuts, or crumbled or shredded paper while keeping the equipment in the center of the box. The equipment should not come in contact with the box. Make sure enough packing material has been used allowing for no give at the top.
  7. Keep a list of the items shipped and their serial numbers.
  8. Enclose a copy of the invoice with the reason for your return on the back of the invoice.
  9. Enclose a copy of the RMA.
  10. If you are not returning the complete order please circle the items on the invoice being returned.
  11. Label multiple boxes - 1 of 3, 2 of 3, 3 of 3 etc on the outside of each box.
  12. Please use an insured, trackable method of shipping.
  13. Returned items must be shipped prepaid to Uchinomi Camera. We are not responsible for lost or damaged items during return shipment. New and used returned items that are outside the return period, or are not in the same condition as sold, may incur a 15% restocking fee.
  14. Please ship to the following address, making sure to write the phone number on the shipping label:

    Uchinomi Camera
    135-9 Kusakabe Honmachi
    Shodoshima-cho, Shozu-gun
    Kagawa 761-4432
    Japan
    Phone: +81-879-82-2001

When will I receive credit for my returned product?

Upon receipt of your returned merchandise, all equipment is thoroughly inspected and tested. Normal refund processing time is typically 5 to 10 business days. This time includes our inspection process and the time it takes your bank to process our refund request.

Refunds will be made in the form of original payment.

If you have requested a refund for an item that was not damaged, defective or misidentified, the amount of the item(s) returned and respective sales tax (where applicable) will be refunded. We're sorry, but shipping and handling charges will not be refunded.